frequently asked questions

  • why can't I place my rug in a high traffic area?

The rugs are not designed to be a working product like a door mat. They are lovingly designed to spend their lives as a work of art on your floor/wall. They are able to handle some traffic, however, are not suited for somewhere like a doorway or staircase that receives a lot of footfall. They are crafted to be as durable as possible but due to the making process they fall slightly short of the durability that is offered from mass produced machine made rugs. Please consider carefully where you plan to place your rug in your space before making a purchase. 

  • how should I care for my rug?

All products will be provided with a 'how to care for' leaflet that details how best to look after your purchase. 

  • do you accept returns?

Please refer to our policy page which contains all the relevant information regarding shipping and returns.

  • do you do custom orders?

At present I am unable to take custom orders, however, this is something that I am working towards in the future. Once ready it will be announced via social media.